James Hawkins

Founding Engineer

Senior Full-Stack Software Engineer

• Team lead with 5 direct reports (Full stack developers)
• Feature-based web development in a React / Node.js application
• Design, build, and maintain public and private RESTful APIs
• Refactor a monolith to event-driven microservice architecture
• Integrate with third party vendors, including Stripe, LexisNexis, and TransUnion.
• Own large product builds end-to-end, from design to post-launch.
• Collaborate with engineering, design, and product, and analytics to develop and ship features
• Write efficient, modular, and reusable libraries and abstractions
• Design and build internal tooling to improve development efficiency
• Participate in code reviews, employee training, onboarding, presentations.

Senior Manager, Product Operations: Risk & Fraud

• Drove quarterly product planning cycles for six Product teams within the Risk organization.
• Helped grow the Risk team from 5 to 100+ while dropping loss rates >80% in the same timeframe.
• Built a global network of operations managers to monitor fraud at the regional level.
• Wrote fraud rules in Python and SQL queries to debug, scope, and block attack vectors.

Senior Manager, Community Operations

• Piloted and trained the first team of dedicated support representatives at Uber, laying the foundation for a 20,000+ person support organization.
• Defined hundreds of support policies for riders and driver-partners around the world.
• Managed a team of seven employees responsible for writing support policies and managing individual sub-teams
• Maintained a support SLA of < 12 hours for all support tickets in the West Coast region.

Second Assistant to Ashton Kutcher

• Researched startups for possible investments and assemble dossiers based on findings.
• Documented ideas and produced presentation decks for potential investors and business partners.